Returns & Exchanges
Easy, Quick, And Free!
We are so confident that you’ll love your Hubbard shoes that we offer a 30-day walk test. Wear the shoes for 30 days and if you are not 100% satisfied with your purchase, we offer free returns and a full refund to put your mind at ease. If your shoes don’t fit, our team is happy and available to provide product and sizing guidance.
Need an exchange? Start your online exchange here.
Note: For any unworn merchandise, we will gladly issue you a full refund within 90 days of the original purchase date.
To request a return, please contact our customer service team at (844) 482-4800 or email us at firstname.lastname@example.org. Our business hours are Monday through Friday, 7am–5pm Pacific Time, not including holidays.
If you’d like to exchange your shoes for a different size or color, you can start an online exchange below.
How will you notify us and when can I expect to see the refund?
Your refund will be issued as soon as UPS confirms receipt of your return. We will notify you via email once the refund has been processed. The refund should appear on your credit card statement by your next billing cycle. We will issue you a full credit in the form of your original method of payment, including any taxes paid. If you chose to use an expedited shipping method when you placed your order, that fee will not be refunded.
Can I return items not purchased at SamuelHubbard.com?
No. Occasionally, Samuel Hubbard ships shoes directly to our customers at the request of a third-party store or website where the purchase was made. If that is the case, please contact the retail store or website where the purchase was made for a refund.
I received incorrect or defective shoes, what should I do?
We endeavor to produce very high-quality, well-crafted footwear and would like to know as soon as possible if you find a defect in your shoes. Please call us at (844) 482-4800 or send an email to email@example.com. We will gladly exchange the item or issue a full refund.