Privacy Policy



This Privacy Policy describes how Samuel Hubbard Shoe Company (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We may receive Personal Information from third parties.

COLLECTING PERSONAL INFORMATION


When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device information
  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.


      Order information

      • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
      • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
      • Source of collection: collected from you.
      • Disclosure for a business purpose: shared with our processor Shopify.


      Customer support information

      • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
      • Purpose of collection: to provide customer support.
      • Source of collection: collected from you.
      • Disclosure for a business purpose: shared with our processor Shopify.



      MINORS


      The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.



      SHARING PERSONAL INFORMATION


      We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

      • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

      • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


      We share Personal Information with third-party marketing partners for commercial
      purposes. If you would like to opt-out of third-party sharing, please email your request to support@samuelhubbard.com. 



      BEHAVIORAL ADVERTISING


      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

      • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

      • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

      For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

      You can opt out of targeted advertising by:

      Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.



      USING PERSONAL INFORMATION


      We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. If you would like to correct, update or erase the Personal Information we have for you, please email your request to support@samuelhubbard.com.



      RETENTION


      When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.



      CCPA


      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.



      COOKIES


      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      • Preferences: Preference cookies enable the website to remember information to customize how the website looks or behaves for each user. This may include storing selected currency, region, language, or color theme.

      • Analytical cookies: Analytical cookies help us improve our website by collecting and reporting information on its usage.

      • Marketing cookies: Marketing cookies are used to track visitors across websites to allow publishers such as Google, Meta, and others to display relevant and engaging advertisements.

       

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.



      CHANGES


      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.



      CONTACT


      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@samuelhubbard.com, by phone at 844-482-4800,
      or by mail at:

      Samuel Hubbard Shoe Company

      409 Summit Avenue

      Mill Valley, CA 94941